Work History

CUNA MUTUAL GROUP, Madison, WIAugust 2010 – December 2014

Senior Business Process Management Consultant

Leading the definition and implementation of BPM practices that reduce costs, minimize waste and maximize capacity of financial products for the members of over 5000 Credit Unions

·                     Business Process Management and Analysis

Lead process improvement activities across the value chain, driving verifiable business savings tied directly to strategic company directives; define and implement best practices, methodology and standards for agile/iterative delivery of process efficiencies; develop process automation through the IBM BPM platform, including business process definition, system architecture, coding, testing deployment and monitoring of both technical health and business operations improvements

·          Project Management

Define and drive complex projects spanning senior management, business operations and IT; establish schedule and manage progress for team tasks; identify important issues and risks, recommend options, build business cases, facilitate and negotiate individual and team decisions; train and mentor new Project Managers and Business Analysts on best practices

ADTEC SERVICES, Madison, WIAugust 2009 – August 2010

Senior Business Analyst, WPS Insurance

Ensured the efficient and cost-effective delivery of web tools and supporting infrastructure for one of the largest government contractors in the US

·                     Business Analysis

Led the planning, development and implementation of web products and processes supporting over 2.5 million military personnel and 150,000 healthcare providers; identified features of new software applications, translated business requirements to functional design and corresponding business process updates; assessed and designed infrastructure systems to support stringent security and performance standards for military contracts

WEA TRUST, Madison, WIMarch 2004 – August 2008

IT Solutions and Planning Quality Manager

Provided leadership through establishment, improvement and promotion of improved practices for analysis, business process management, enterprise architecture and quality assurance programs at the third highest rated insurance plan in the US.

·   IT Management

Supervised both new and experienced staff; developed performance expectations and training plans for continuous improvement leading to measurable decrease in software defects; established standards and best practices for enterprise knowledge management of business processes and requirements; provided leadership and change management for departmental improvements in requirements management, enterprise architecture and quality assurance based on ITIL, COBIT and CMMI.

·   Business Analysis

Analyzed operational business processes, current procedures, and problems to identify impact and value of new and changing products; increased business process efficiency and facilitated cross-department collaboration and requirements definition and documentation; drove resolution of strategic business issues and decisions affecting project scope; led the definition and improvement of core analysis processes across the enterprise.

·   Project Management

Directed and controlled projects through a framework of planning, coordinating, scheduling, evaluation, communicating and managing work and resources; managed budget, risks and project issues, developed contingency plans, and communicated project progress.

STRATAGEM CONSULTING, Madison, WIAugust 2003 – March 2004

Business Analyst, CUNA Mutual Group

Developed business processes, methodology and vision planning for enterprise projects supporting over 10,000 Credit Unions worldwide.

·   Enterprise Process and Technology Architecture

Provided leadership for the creation of a company-wide enterprise management model; evaluated process methodologies and modeling tools to be implemented across the organization; developed structure and success criteria to enable greater efficiency, reduced project development time and greater cross-division collaboration for 6000+ employees

·   Business Analysis

Delivered processes, responsibilities, business rules and specifications for corporate products expected to generate over $100 million in loan insurance revenue; identified, communicated, and documented detailed requirements for systems and organizations supporting the product; used the project to define and model standards to be used in all future business analysis for the company.

·   Project Management

Facilitated cross-functional collaboration to schedule milestones, defined deliverables, identified stakeholders and managed risks and resource issues for the company’s entry into a new business market.

HEWLETT PACKARD, Corvallis, OR1997 - 2003

Senior Project Manager/Software Engineer

Designed and implemented business processes and IT applications for new global business projects generating upwards of $20 million in revenue while improving the way people and information interact.

·   Project Management

Led international teams of business and IT leaders in planning, design and implementation of new infrastructure processes and applications through the entire project life cycle

·   Enterprise Solution Development

Developed tools for integrating web with legacy systems to exchange data across all departments through common process flows; created robust and user-friendly web-based solutions for managing shipping and product information.

·   Business Analysis

Established business processes and technical requirements necessary to support new business models

 

Education

B.S., Mathematics, University of Wisconsin – Madison, Madison, WI

Post-graduate work in Computer Science and Education

 

CERTIFICATIONS

IBM Certified BPM Program Manager

IBM Certified BPM Analyst

IBM Certified BPM Developer

 

PROFESSIONAL AFFILIATIONS

International Institute of Business Analysis (IIBA) * Teacher Education Network * University Physical Society * Founding Member of Mobile Monday – Madison Chapter

 

PROFESSIONAL SKILLS

Center of Excellence Team Development * Facilitation * Project Management Methodologies * Product Development * Conflict Resolution and Negotiation * Adult Instruction